Terms of Service

Last updated: 30 August 2026.

These Terms govern web design, development and related production services supplied by 4Onl under the Web Agency On name.

1. Business-to-business service

Web Agency On is primarily a B2B service for businesses, professionals, startups and agencies purchasing services for commercial or professional purposes.

If you intend to purchase as a consumer acting wholly outside a trade, business or profession, tell us before making any payment so that we can determine whether we can accept the engagement and what mandatory consumer rules apply.

2. Project agreement

A project begins only after:

1. we have reviewed the enquiry;
2. the scope has been accepted in writing;
3. required initial information and assets have been supplied; and
4. the initial payment has been received.

The public Services page describes standard packages, but the written project confirmation controls if there is any difference.

3. Payment

Unless agreed otherwise in writing:

• 50% is due before production begins;
• 50% is due after approval and before final deployment, handover or delivery of the production package.

Payment instructions are sent privately after a project is accepted.

Web Agency On does not require customers to pay through a public payment button on this website.

At launch, payments are normally requested through PayPal. PayPal's own terms also apply to use of its payment service.

4. Timelines

Any stated turnaround begins only when the initial payment, complete brief and all required client assets have been received.

A timetable may be extended where:

• the client supplies information or feedback late;
• requested changes fall outside the agreed scope;
• a third-party service is unavailable or delayed;
• circumstances outside our reasonable control materially affect delivery.

We do not advertise an unconditional “on-time or free” guarantee.

5. Client responsibilities

The client must:

• provide accurate project information;
• supply required copy, branding, images and access within the agreed timeframe;
• ensure it has the rights necessary to use materials it provides;
• review previews and provide consolidated feedback;
• verify business, legal and factual statements before publication;
• maintain control of its domain and hosting accounts unless specifically agreed otherwise.

6. Revisions and scope

Revision rounds are limited to those included in the selected package or written project scope.

A revision means a reasonable change to work already produced within the agreed direction. It does not include a new website concept, new page architecture, additional functionality or a material change of brief.

Out-of-scope work will be quoted separately before it is undertaken.

7. Review and approval

We normally provide a private preview before final deployment.

The client is responsible for reviewing the agreed scope, copy, contact details and supplied business information.

Written approval confirms that the project is ready for final payment and deployment, subject to correction of any reproducible implementation defect covered by section 9.

8. Ownership

After full payment:

• the client receives ownership of the project-specific website files and original project assets created specifically for that client, except as stated below;
• third-party software, libraries, fonts, stock assets, services and other licensed materials remain subject to their own licences;
• Web Agency On retains ownership of pre-existing internal methods, reusable know-how, generic components and production tools that are not themselves delivered as client-specific proprietary material.

The client's domain and hosting should remain under the client's own control.

9. Post-launch defect correction

For 14 calendar days after deployment, we will correct reproducible implementation defects that cause the delivered website to fail to match the approved scope.

This does not cover:

• new features or content;
• client edits made after delivery;
• changes to third-party services;
• hosting failures outside our control;
• browser or platform changes occurring after delivery;
• problems caused by credentials, services or code changed by third parties.

10. No business-outcome guarantee

We design and build websites intended to support business goals, but we do not guarantee:

• search-engine rankings;
• advertising performance;
• lead volume;
• sales or revenue;
• specific conversion rates;
• uninterrupted third-party hosting or service availability.

Performance statements should be understood as design and engineering objectives unless a specific measured result is documented for a particular project.

11. Suspension and inactive projects

If a client does not provide required information, assets, feedback or payment, we may pause the project.

A prolonged pause may require the delivery timetable to be rescheduled according to current production availability.

12. Termination

Either party may terminate a project where the other materially breaches the agreed terms and does not remedy the breach within a reasonable period after written notice.

Payment and refund consequences are described in the Refund Policy.

13. Limitation of liability

To the fullest extent permitted by applicable law, neither party will be liable for indirect or consequential losses that were not reasonably foreseeable when the project was agreed.

Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.

For B2B engagements, our aggregate contractual liability arising from a particular project will not exceed the amount actually paid to Web Agency On for that project, except where such a limitation is prohibited by applicable law.

14. Confidentiality

Each party should treat non-public business, technical and commercial information received from the other as confidential and use it only as necessary for the project.

White-label agency work will not be publicly attributed to Web Agency On where no-attribution delivery has been agreed.

15. Applicable law and jurisdiction

These Terms are governed by the laws of Spain, without prejudice to any mandatory rules that cannot lawfully be excluded.

For B2B customers, the parties will first try to resolve disputes in good faith. If court proceedings become necessary, they will be submitted to the competent courts corresponding to the service provider's business domicile, unless mandatory law requires otherwise.

16. Contact

Service provider: 4Onl

Address: Rúa Rafael Alberti, 8, 15008 A Coruña, España

Tax identification number: 1765084X

Email: [email protected]